CTI SUPPLY specializes in engineering custom, state-of-the-art automation solutions. It is our objective to increase your productivity by automating key processes. We utilize your knowledge of the products and processes that are specific to your business in order to achieve the best possible solution.

We believe that the most important component of a successful custom automation project begins and ends with the personal relationship we form with our customers. Our goal is to provide you with an exceptional level of service and support throughout the entire automation process.

CTI SUPPLY Co. Ltd., has years of experience implementing industrial automation solutions utilizing PLCs, SCADA and HMI systems. We are capable of develop new automation systems from the ground up and also troubleshoot, update, and add up to preexisting systems. We provide designing and programming services for automation systems. What we aim to achieve is to improve profitability for our clients through reducing (programming cost for parts of a project) labor cost.

Engineered Solutions | Custom Control Systems | Programming Services

Local & Outsourcing Automation, Electrical and System Integration Projects

• A significant reduction in overhead expenses thanks to the lower cost of Vietnamese labor
• Approach to variously higher level of senior automation engineering expertise in Vietnam
• Ability to increase resource as needed
• A faster turnaround time on key projects
• An use of the latest technology
• A comprehensive analysis of project materials

CTI SUPPLY has competence to take on projects range from conceptual & front-end design, plant processing and system, engineering installation, testing and commissioning of instrument. We utilize our expertise to contribute towards the two following main fields:

MACHINERY MAINTENANCE

A local technical support hub to perform different scope of installation, commissioning and maintenance services under OEM’s instruction at the customer’s site.

AUTOMATION PROGRAMMING

As an automation integrator, CTI SUPPLY engineers have been certified to design, program and install PLC, SCADA, HMI automation systems.

• OEM Collaboration Programs
• Instrument Selection and Design
• Process Control Automation
• PLC/SCADA/HMI programming and logic control systems
• Platform development
• Electrical Cabinet
• Creating database applications
• Automation and electrical design
• Maintenance Service

CTI SUPPLY concentrates on providing extraordinary service to our customers by investing our profits into developing competence for our programmers and engineers, building up a strong teamwork and utilizing labor cost advantage of Vietnam.
Great purpose is to better our service to clients and exceed their expectations.

Our programming engineers with outstanding programing language knowledge have the training courses necessary to work with a variety of manufacturer’s platforms. We retrofit existing production systems or design entirely new equipment with the most popular controls platforms. Our expertise spans multiple industries and software platforms including:

We integrate PLC systems with other devices (drives, servos, HMIs, SCADA systems), working with many industrial network protocols and hardware layers (PROFIBUS, PROFINET, Wireless PROFINET, Ethernet I/P, Modbus, RS-232, RS-485, SERCOS, CAN, EtherCAT, and others). CTI SUPPLY works with Safety PLCs and Safety I/O as well.

Công Technology and Industrial Supply Co. Ltd.,

Address: 52 Huynh Thien Loc St, Hoa Thanh Ward, Tan Phu District, Ho Chi Minh City, Vietnam (70000)

Phone No.: (+84) 91 190 1717

Email: info@ctisupply.vn

1. CTI SUPPLY with access right to user information

In order to promote high confidentiality for users, CTI SUPPLY defines internal objects that can access user information based on the level and quantity of information, in turn, including:

• Board of Management of CTI Supply Company Limited
• Customer management, consulting and support executives
• Sales Executives
• Accounting Executives

2. The extent to which CTI SUPPLY affiliated individuals and organizations have access to user information

• CTI Supply only provides account information and other personal information within the limits of individuals, the customer management department of CTI Supply has the authority to access the information when that information is in accordance with the law. , protect the rights and assets of users of CTI Supply service.
• CTI Supply considers providing the necessary forwarding information enough for units shipping products and services to users.
• In special cases, CTI Supply will send specific notices to users when it is necessary to share information with a third party and this information will only be provided with approval from user side promotions such as cooperation and sponsorship promotions with CTI Supply’s partners; payment account confirmation information required by a bank or other transactional service.

The scope of collecting and using information and user data mainly on the website CTISupply.vn includes:

Full name, user photo (if any), address, (delivery address), phone number, email, company, tax code (if any), means of connection to CTI Supply. This is the information that CTISupply.vn needs users to provide for CTISupply.vn to contact, advise and support, confirm and send information to users.

During the transaction at CTISupply.vn, we only keep details of the member’s paid order, information about the member’s bank account number will not be kept.

Users are responsible for the confidentiality and retention of all use of the service with their personal information. In addition, users are responsible for promptly notifying website CTISupply.vn about illegal use, abuse, security breaches, third party information retention to take appropriate legal actions.

CTI Supply Co Ltd., uses the user information through the website provided for the followings:

• Provide utilities and support services to users
• Send notices about information exchange activities between users and website CTISupply.vn
• Send advertisements and introduce new products and promotions of CTISupply.vn
• Improve the quality of customer service of CTI Supply
• Prevent activities that destroy user user accounts or fake acts
• Communicating and dealing with users in special cases
• Solve problems, disputes arising related to the use of website CTISupply.vn
• Commit not to use member’s personal information outside of the purpose of confirming and contacting transactions at CTISupply.vn

CTI Supply also stores any additional information that the user actively updates on the website or sent to the CTI Supply mailbox. This information is used for the purpose of responding and responding to customer requests, proposing suitable suggestions for each customer when shopping at CTISupply.vn, improving the quality of goods and services. connect with users to offer the best of benefits.

In case of legal requirements: The Company is responsible for cooperating in providing personal information for users upon request from judicial agencies, including: Procuracy, courts, police investigation related to the user’s illegal acts.

Registration information, personal data of the user is stored by CTI Supply until there is a request to cancel from the user.

1. 1. Methods and tools for users to access to register, log in and edit personal data on CTI SUPPLY’s website system:

Users register and login account on website CTISupply.vn with mandatory and optional information to facilitate CTI SUPPLY to store, manage and meet the needs of users. During the use of the service of CTI SUPPLY, users have the right to update, change and correct information in the primary account through information update features set up on the website CTISupply.vn. 

Users have the right to self-check, update, adjust or cancel their personal information by asking the customer service helpdesk of CTISupply.vn to do this.

Users have the right to send complaints about the seller to the administrator of the website CTISupply.vn. Upon receiving these responses, CTISupply.vn will confirm the information. In case of correct feedback from users depending on the level, CTISupply.vn will take timely actions.

2. Procedure of receiving and resolving user complaints:

CTI Supply builds up activities to receive and resolve user complaints related to the misuse of personal information and the scope of commitments (if any).

Above all, CTI Supply attaches special importance to and upholds the interests of users in collection, processing, use and management to secure personal information. On that basis, CTI Supply is ready to receive, review and resolve all user comments, feedback, complaints and questions related to our privacy policy. In this case, users can contact CTI SUPPLY directly for support via:

CÔNG TY TNHH CTI SUPPLY Co. Ltd.,
Address: 52 Huynh Thien Loc Street, Hoa Thanh Ward, Tan Phu District, Ho Chi Minh City

Department: Customer Management and Support

Phone: (+84) 91 190 1717

Email: info@ctisupply.vn

Users have the right to send complaints about the seller to the administrator of the website CTISupply.vn. Upon receiving these responses, CTISupply.vn will confirm the information. In case of correct feedback from users depending on the level, CTISupply.vn will take timely actions.

Noted by CTI SUPPLY:

Regarding the risk of personal information leakage due to users using public website access devices and not logging out of their accounts after using, this case will not be listed in the settlement and handling competence of CTI SUPPLY.

– The user’s personal information above is committed by CTISupply.vn to absolute confidentiality according to the policy of personal information protection of CTISupply.vn. Collection and use of information of each user can only be performed with the consent of that user, unless otherwise provided by law.

– Commit not to use, transfer, provide or disclose to any third party about the user’s personal information without the user’s consent.

– In case the information storage server is attacked by hacker resulting in the loss of user personal data, CTISupply.vn will be responsible for informing the authorities to investigate and handle promptly and notify let users know.

– Absolutely secure all online transaction information of users including digital invoice information on CTISupply.vn.

– The Management Board of CTISupply.vn is not responsible for nor resolves all complaints related to the interests of members if it considers that all personal information of that member provided when initial registration is not guaranteed with accuracy.

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• Ctisupply.vn allows users to view, extract information on the website with the function of printing, downloading, forwarding or sharing to others only applicable for personal and non-commercial use within the prescribed limits.
• Ctisupply.vn reserves the right to change and / or terminate the content, features of a part or the whole website without prior notice to users.
• Ctisupply.vn reserves the right to implement security measures to protect, prevent and combat the acts of unauthorized access or unauthorized modification, disclosure, theft or destruction of information on the website.

• Users are aware of and guarantee that the used information and data must be within the scope of their use rights and scope. As a result, Ctisupply.vn will not infringe any rights of third parties.
• Ctisupply.vn and / or the Website Administrator are not responsible for any loss, damage, costs arising from any decision of the user when using any of the above information. website for any reason.
• Users ensure the compliance with laws and regulations related to the use of the website Ctisupply.vn – Do not interfere, affect the use of the website of other users – Do not interfere with the operation and website management of CTI SUPPLY.
•  In case the user is not satisfied with any information on the website Ctisupply.vn or with any terms and conditions of using information on the website, it is necessary to terminate the access / use of information on the website.

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Each party will retain all right, title, and interest in and to its own Pre‐Existing Intellectual Property irrespective of any disclosure of such Pre‐Existing Intellectual Property to the other party, subject to any licenses granted herein.

1. Service provider will not use any third party Pre‐Existing Intellectual Property in connection with this Contract unless Provider has the right to use it for Customer’s benefit. If Provider is not the owner of such Pre‐Existing Intellectual Property, Provider will obtain from the owner any rights as are necessary to enable Service Provider to comply with this Contract.
2. Service Provider grants Client a non‐exclusive, royalty‐free, worldwide, perpetual and irrevocable license Pre‐Existing Intellectual Property, to the extent such Pre‐Existing Intellectual Property is incorporated into any Deliverable, with the license including the right to make, have made, sell, use, reproduce, modify, adapt, display, distribute, make other versions of and disclose the property and to sublicense others to do these things.
3. Service Provider will not incorporate any materials from a third party, including Open Source or freeware, into any Deliverable unless (i) Provider clearly identifies the specific elements of the Deliverable to contain third party materials, (ii) Provider identifies the corresponding third-party licenses and any restrictions on use thereof, and (ii) approval is given by Customer in writing. Service Provider represents, warrants and covenants compliance and shall continue to comply with all third-party licenses (including all open-source licenses) associated with any software components that will be included in the Deliverables or any other materials supplied under this services contract.

Subject to Provider and third-party rights in Pre‐Existing Intellectual Property, all Deliverables, despite status are property of client. Service Provider agrees that client will own all patents, inventor’s certificates, utility models or other rights, copyrights or trade secrets covering the Deliverables and will have full rights to use the Deliverables without claim for additional compensation and without challenge, opposition or interference by said Provider and will cause each of its Personnel to, waive their respective moral rights therein. Provider will sign any necessary documents and will otherwise assist Customer in securing, maintaining and defending copyrights or other rights to protect the Deliverables in any country.

Except for the limited license to use materials provided by Customer as may be necessary in order for Service Provider to perform Services under the signed Contract, Provider is granted no right, title, or interest in any Customer Intellectual Property.

“Confidential Information” shall mean information or material proprietary to a Party or designated as confidential by such Party (the “Disclosing Party”), as well as information about which a Party (the “Receiving Party”) obtains knowledge or access, through or as a result of this Contract (including information conceived, originated, discovered or developed in whole or in part by Service Provider hereunder). Confidential Information does not include: a) information that is or becomes publicly known without restriction and without breach of this Contract or that is generally employed by the trade at or after the time the Receiving Party first learns of such information; b) generic information or knowledge which the Receiving Party would have learned in the course of similar employment or work elsewhere in the trade; c) information the Receiving Party lawfully receives from a third party without restriction on disclosure and without breach of a nondisclosure obligation; d) information the Receiving Party rightfully knew prior to receiving such information from the Disclosing Party to the extent such knowledge was not subject to restrictions on further disclosure; or (e) information the Receiving Party develops independent of any information originating from the Disclosing Party.

The following constitute Confidential Information of Customer and should not be disclosed to third parties: the Deliverables, discoveries, ideas, concepts, software in various states of development, designs, drawings, specifications, techniques, models, data, source code, source files and documentation, object code, documentation, diagrams, flow charts, research, development, processes, procedures, “know-how”, marketing techniques and materials, marketing and development plans, customer names and other information related to customers, price lists, pricing policies and financial information, and any work assignments authorized or issued under the Contract. Service Provider will not use Customer’s name, likeness, or logo (Customer’s “Identity”), without Customer’s prior written consent, to include use or reference to Customer’s Identity, directly or indirectly, in conjunction with any other clients or potential clients, any client lists, advertisements, news releases or releases to any professional or trade publications.

• Disclosure Rights. With respect to any information, knowledge, or data disclosed to Customer by the Service Provider the Freelancer warrants that the Freelancer has full and unrestricted right to disclose the same without incurring legal liability to others, and that Customer shall have full and unrestricted right to use and publish the same as it may see fit. Any restrictions on Customer’s use of any information, knowledge, or data disclosed by Provider must be made known to Customer as soon as practicable and in any event agreed upon before the start of any work.
• Non-Disclosure. The Parties hereby agree that during the term hereof and at all times thereafter, and except as specifically permitted herein or in a separate writing signed by the Disclosing Party, the Receiving Party shall not use, commercialize or disclose Confidential Information to any person or entity. Upon termination, or at any time upon the request of the Disclosing Party, the Receiving Party shall return to the Disclosing Party all Confidential Information, including all notes, data, reference materials, sketches, drawings, memorandums, documentations and records which in any way incorporate Confidential Information.

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• Non-Conforming Services and Deliverables. If any of the Services performed or Deliverables delivered do not conform to specified requirements, Customer may require the Service Provider to perform the Services again or replace or repair the non-conforming Deliverables in order to bring them into full conformity with the requirements, at Providers sole cost and expense. When the defects in Services and/or Deliverables cannot be corrected by re-performance, Customer may: (a) require the necessary action to, at Service Providers own cost and expense, to ensure that future performance conforms to the requirements and/or (b) reduce any price payable under the applicable project to reflect the reduced value of the Services performed and/or Deliverables delivered by Provider and accepted by Customer.
• If Service Provider fails to promptly conform the Services and/or Deliverables to defined requirements or specifications, or take action deemed by Customer to be sufficient to ensure future performance of the project in full conformity with such requirements, Customer may (a) by contract or otherwise, perform the services or subcontract to another Provider to perform the Services and reduce any price payable by an amount that is equitable under the circumstances and charge the difference in re-procurement costs back to Freelancer and/or (b) terminate the project and/or this Contract for default.

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Service provider shall maintain adequate insurance coverage and minimum coverage limits for its business as required by any applicable law or regulation, including Workers’ Compensation insurance as required by any applicable law or regulation, or otherwise as determined in its reasonable discretion. Service Providers lack of insurance coverage shall limit any liability under the Contract.

1. Assignment

Provider shall not assign any rights of this Contract or any other written instrument related to Services and/or Deliverables provided under this Contract, and no assignment shall be binding without the prior written consent of Customer. Subject to the foregoing, this Contract will be binding upon the Parties’ heirs, executors, successors and assigns.

2. Governing Law

The Parties shall make a good-faith effort to amicably settle by mutual agreement any dispute that may arise between them under the Contract. The foregoing requirement will not preclude either Party from seeking injunctive relief as it deems necessary to protect its own interests. This Contract will be construed and enforced in accordance with the governmental laws, excluding its choice of law rules.

3. Severability

The Parties recognize the uncertainty of the law with respect to certain provisions of this Contract and expressly stipulate that this Contract will be construed in a manner that renders its provisions valid and enforceable to the maximum extent possible under applicable law. To the extent that any provisions of this Contract are determined by a court of competent jurisdiction to be invalid or unenforceable, such provisions will be deleted from this Contract or modified so as to make them enforceable and the validity and enforceability of the remainder of such provisions and of this Contract will be unaffected.

4. Independent Contractor

Nothing contained in this Contract shall create an employer and employee relationship, a master and servant relationship, or a principal and agent relationship between Service Provider and Customer. Customer and Service Provider agree that the Provider is, and at all times during this Contract shall remain, an in dependent contractor.

5. Force Majeure

Neither Party shall be liable for any failure to perform under the Contract when such failure is due to causes beyond that Party’s reasonable control, including, but not limited to, acts of governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, and prolonged shortage of energy. In the event of such delay the date of delivery or time for completion will be extended by a period of time reasonably necessary by both Service Provider and Customer. If the delay remains in effect for a period in excess of thirty days, Customer may terminate this Contract immediately upon written notice to service provider.